Privacy policy

 

What Information We Collect

We may collect the following types of information, depending on the circumstances of each matter:

Identification and Contact Details: full name, phone number, email address, address, ID number (when required for handling the matter), job title, workplace.

Medical / Sensitive Information (only when necessary in the given circumstances): relevant medical data required for handling an inquiry/claim/demand (including against insurance companies, the National Insurance Institute, the Ministry of Health, the Ministry of Defense). This information will be processed only as required and in accordance with applicable law.

Website Usage Data: IP address, device/browser identifiers, visited pages, session duration, referral sources, and interaction events — including through cookies, pixels, and similar technologies.

Communication Records: correspondence with us (email/WhatsApp/chat), documents you send. Please note that attorneys are prohibited from recording voice calls related to their professional work.

Information from Third Parties: in appropriate cases — public databases as provided by law — for the purpose of providing the service, preventing fraud, and meeting regulatory requirements.

Providing information about others (e.g., spouse, children, drivers, beneficiaries) means you have verified that you are authorized to do so and that those individuals are aware of this policy.

How Information Is Collected

Directly from you — when filling out a form on the website, during a call/email/WhatsApp conversation, when visiting the office, or when leaving contact details for follow-up (even if the process was not completed).

Automatically — while browsing the website through cookies, tags, web beacons, and similar technologies (including third-party analytics and advertising tools).

From third parties — public or regulatory databases, as permitted by law.

Use of Information

We use the information, among other things, for:

Providing services and performing a contract — processing inquiries, identification and verification, collecting data for preparing a price quote/handling a claim, ongoing communication, customer support, billing and payments.

Compliance with law and regulation — client identification requirements, tax laws, anti-money-laundering/terror-financing regulations, and government authority requirements.

Legitimate interests — operation, monitoring, and improvement of services and systems; risk management; information security; generating statistical insights (in non-identifiable form when possible); preventing fraud and offenses.

Marketing permitted by law — subject to explicit prior consent to receive promotional messages by email/SMS/WhatsApp/social networks (opt-out is available at any time).

Advanced analytical tools — including artificial intelligence, to improve processes, services, and fraud prevention — applying anonymization/pseudonymization where possible.

Direct Marketing

We will send updates/benefits/offers only if you have explicitly opted in to receive promotional content (according to Section 30A of the Communications Law).
You may opt out at any time by sending a “remove” request, using a dedicated link, or contacting us directly.

Opting out does not affect service or regulatory messages that we are required to send.